KAPS Professional Business Operator Certificate

Learn to manage Truck 12 as a business responsibility—not simply drive it. Build the judgment, habits, and business understanding that prepare you for advancement into driver manager, fleet manager, or operations manager roles.

Professional tow operator inspecting a rollback truck and recording the results

Build Professional Business Judgment

Understand how daily decisions about safety, time, equipment, customers, and documentation affect company results.

Tow operator and supervisor reviewing service information and performance results

Prepare for Your Next Role

Develop the habits and operating discipline expected of future driver managers, fleet managers, and operations managers.

Professional tow operator leading a towing-company team huddle

Identify and Develop Future Leaders

Give owners a practical way to recognize operators who accept responsibility, use gauges, communicate early, and improve results.

The First Step in Towing Management Development

This certificate is built for two people with the same goal: the operator who wants a professional career path and the owner who needs to develop the company’s next generation of managers. Operators learn to manage Truck 12 as a small area of the business—protecting safety, equipment, time, customers, information, revenue, and company resources. Owners gain a meaningful development standard for identifying employees who demonstrate judgment, accountability, communication, and readiness for greater responsibility. Completing the course creates a foundation for advancement toward driver manager, fleet manager, dispatcher, or operations manager roles.

Your Instructor: Bert King

Bert King and the entire KAPS team work with towing companies to build professional organizations through financial intelligence, operational excellence, workforce development, clear performance gauges, and employee ownership of results. Together, they help owners develop people who understand the part of the business entrusted to them, make better decisions, and prepare for greater responsibility.

Curriculum

13 Chapters · 38 Lessons

1. Welcome: Become the Manager of Truck 12 Free preview
1. (Included in full purchase)
  Your New Identity: Manager of Truck 12
2. (Included in full purchase)
  The Ripple Effect of One Decision
3. (Included in full purchase)
  Knowledge Check: Think Like a Business Operator
1. (Included in full purchase)
  Read the Scene Before the Scene Controls You
2. (Included in full purchase)
  Report Incidents and Near Misses Before They Grow
3. (Included in full purchase)
  Knowledge Check: Safety and Risk
1. (Included in full purchase)
  Inspect Truck 12 Like Its Availability Depends on You
2. (Included in full purchase)
  Prevent Damage, Downtime, and Lost Capacity
3. (Included in full purchase)
  Knowledge Check: Truck and Equipment
1. (Included in full purchase)
  Manage the Complete Call Cycle
2. (Included in full purchase)
  The Hidden Cost of Extra Miles
3. (Included in full purchase)
  Knowledge Check: Time, Miles, and Routing
1. (Included in full purchase)
  Be the Company the Customer Meets
2. (Included in full purchase)
  Handle Complaints Without Making Them Worse
3. (Included in full purchase)
  Knowledge Check: Customer Experience
1. (Included in full purchase)
  Create a Complete, Billable Call Record
2. (Included in full purchase)
  Document Exceptions, Damage, and Disagreements
3. (Included in full purchase)
  Knowledge Check: Documentation
1. (Included in full purchase)
  Understand How a Call Produces a Business Result
2. (Included in full purchase)
  Use Company Resources Like an Owner Would
3. (Included in full purchase)
  Knowledge Check: Revenue and Resources
1. (Included in full purchase)
  Give Dispatch Information It Can Use
2. (Included in full purchase)
  Make the Handoff Professional
3. (Included in full purchase)
  Knowledge Check: Communication and Teamwork
1. (Included in full purchase)
  Know the Numbers That Describe Your Work
2. (Included in full purchase)
  Use Coaching to Improve the Next Result
3. (Included in full purchase)
  Knowledge Check: Performance Gauges
1. (Included in full purchase)
  Be the Operator People Trust
2. (Included in full purchase)
  Prepare for Greater Responsibility
3. (Included in full purchase)
  Knowledge Check: Professional Reputation
1. (Included in full purchase)
  Stop Fighting the Same Fire
2. (Included in full purchase)
  Use the Professional Decision Check
3. (Included in full purchase)
  Knowledge Check: Solve Recurring Problems
1. (Included in full purchase)
  Build Your Personal Operating Standard
2. (Included in full purchase)
  Your First 30 Days as a Professional Business Operator
3. (Included in full purchase)
  Final Assessment: Professional Business Operator
4. (Included in full purchase)
  Leadership Begins With the Standard You Live

The Manager of Truck 12 Standard

These are the operating commitments employees practice today—and the leadership behaviors owners can watch for when selecting tomorrow’s managers.

”

I manage what has been entrusted to me.

Own the Responsibility

Truck • Equipment • Time

”

I document the work so the company can act, bill, and improve.

Complete the Result

Authorization • Evidence • Billing

”

I communicate early, especially when conditions change.

Protect the Operation

Safety • Dispatch • Customers

”

I review results, accept coaching, and strengthen the next call.

Keep Improving

Gauges • Coaching • Growth

”