MANAGEMENT DEPTH

Build capable managers who understand the company’s objectives, use KPIs to guide decisions, and take ownership of departmental performance—reducing dependence on the owner.

MULTI-LOCATION CONTROL

Create consistent reporting, accountability, and operating standards across locations while giving managers the information and authority needed to make profitable decisions.

ENTERPRISE VALUE

Strengthen profitability, leadership continuity, risk management, and organizational systems to build a company that can grow, scale, and create lasting value.

BUILD THE ORGANIZATION THAT MANAGES THE COMPANY

The KAPS Tier 2 Advanced Management Program is designed for established towing companies ready to move beyond owner-dependent management. It is the natural next step for Tier 1 graduates and an advanced starting point for larger companies with multiple managers, departments, or locations. Over 12 months, participants will learn how to build management depth, establish clear decision-making authority, improve departmental and location-level accountability, and create reporting systems that connect daily operating decisions to company objectives and KPIs. The program also addresses leadership development, capital strategy, enterprise risk, profitable growth, and long-term business value. This is not a repeat of Tier 1. Tier 2 adds greater management sophistication to the foundation already established, helping owners lead through capable managers, create consistency across the organization, reduce dependence on any one individual, and build a company that can scale without losing control. Developed specifically for the towing industry by professionals who understand towing operations, KAPS Tier 2 combines practical management instruction with the financial and operational discipline required to build a stronger, more valuable enterprise. If your company is ready to strengthen its management organization, improve control across departments or locations, and prepare for its next stage of growth, the KAPS Tier 2 Advanced Management Program is built for you.

The syllabus

12 Chapters · 86 Lessons

    1. (Included in full purchase)

      From Managing the Company to Building the Management Organization

    2. (Included in full purchase)

      Validating the Tier 1 Management Foundation

    3. (Included in full purchase)

      Mapping Departments, Locations and Management Complexity

    4. (Included in full purchase)

      Designing the Enterprise Reporting Structure

    5. (Included in full purchase)

      Evaluating Management Depth and Owner Dependency

    6. (Included in full purchase)

      Establishing Enterprise, Department and Location Accountability

    7. (Included in full purchase)

      Building the Tier 2 Performance-Development Plan

    1. (Included in full purchase)

      Creating Financial Responsibility Centers

    2. (Included in full purchase)

      Defining Controllable and Shared Financial Results

    3. (Included in full purchase)

      Building Department and Location Management P&Ls

    4. (Included in full purchase)

      Allocating Shared Costs Without Distorting Performance

    5. (Included in full purchase)

      Teaching Managers to Explain Financial Variances

    6. (Included in full purchase)

      Forecasting Department and Location Performance

    7. (Included in full purchase)

      Conducting the Financial Accountability Review

    1. (Included in full purchase)

      Moving From Contribution Margin to Cost-to-Serve

    2. (Included in full purchase)

      Measuring Customer and Service-Line Capacity Consumption

    3. (Included in full purchase)

      Evaluating the Full Economics of Customer Contracts

    4. (Included in full purchase)

      Establishing Minimum Contribution and Pricing Guardrails

    5. (Included in full purchase)

      Managing Customer Mix as a Portfolio

    6. (Included in full purchase)

      Advanced Bid, Renewal and Repricing Discipline

    7. (Included in full purchase)

      Making Customer Expansion, Correction and Exit Decisions

    1. (Included in full purchase)

      Establishing Common Enterprise KPI Definitions

    2. (Included in full purchase)

      Building Department and Location Scorecards

    3. (Included in full purchase)

      Normalizing Performance for Size, Mix and Market Differences

    4. (Included in full purchase)

      Comparing Locations Without Creating Misleading Rankings

    5. (Included in full purchase)

      Identifying the Causes Behind Performance Differences

    6. (Included in full purchase)

      Designing Enterprise Exception and Escalation Reporting

    7. (Included in full purchase)

      Conducting the Multi-Location Performance Review

    1. (Included in full purchase)

      Designing an Organization That Supports the Strategy

    2. (Included in full purchase)

      Defining Owner, Executive, Department and Location Roles

    3. (Included in full purchase)

      Deciding What Should Be Centralized and What Should Remain Local

    4. (Included in full purchase)

      Building the Decision-Rights and Authority Matrix

    5. (Included in full purchase)

      Establishing Financial and Operational Guardrails

    6. (Included in full purchase)

      Managing Cross-Department and Cross-Location Decisions

    7. (Included in full purchase)

      Escalation, Governance and Decision Accountability

    1. (Included in full purchase)

      Making the Transition From Problem-Solver to Executive Leader

    2. (Included in full purchase)

      Defining the Results Every Manager Owns

    3. (Included in full purchase)

      Building Manager-Level Scorecards and Performance Commitments

    4. (Included in full purchase)

      Coaching Managers to Develop Decision-Makers

    5. (Included in full purchase)

      Managing Cross-Functional Conflict and Competing Priorities

    6. (Included in full purchase)

      Holding Managers Accountable for Team Results

    7. (Included in full purchase)

      Building Leadership Depth Beyond the Owner

    1. (Included in full purchase)

      Managing the Fleet as an Enterprise Asset Portfolio

    2. (Included in full purchase)

      Allocating Equipment Across Departments and Locations

    3. (Included in full purchase)

      Measuring Utilization, Contribution and Return on Fleet Investment

    4. (Included in full purchase)

      Designing Replacement Cycles and Long-Range Capital Plans

    5. (Included in full purchase)

      Evaluating Purchase, Finance, Lease and Disposal Options

    6. (Included in full purchase)

      Ranking Competing Capital Requests

    7. (Included in full purchase)

      Establishing Fleet-Manager Financial Accountability

    1. (Included in full purchase)

      Forecasting Workforce Requirements Across the Enterprise

    2. (Included in full purchase)

      Building Position and Leadership Competency Models

    3. (Included in full purchase)

      Identifying High-Potential Employees and Future Managers

    4. (Included in full purchase)

      Creating Management Succession and Bench Strength

    5. (Included in full purchase)

      Aligning Management Compensation With Enterprise Objectives

    6. (Included in full purchase)

      Using Workforce Analytics to Manage Turnover and Capacity

    7. (Included in full purchase)

      Building the Leadership-Development Pipeline

    1. (Included in full purchase)

      Understanding the Financial Role of Each Location

    2. (Included in full purchase)

      Measuring Facility, Yard and Storage Utilization

    3. (Included in full purchase)

      Managing Property Costs and Location Contribution

    4. (Included in full purchase)

      Designing Safe and Efficient Yard and Facility Workflows

    5. (Included in full purchase)

      Managing Security, Environmental and Property Risk

    6. (Included in full purchase)

      Evaluating Lease, Purchase, Expansion and Consolidation Decisions

    7. (Included in full purchase)

      Determining Whether a Location Should Grow, Change or Close

    1. (Included in full purchase)

      Building the Enterprise Risk Register

    2. (Included in full purchase)

      Assigning Risk Ownership Across Departments and Locations

    3. (Included in full purchase)

      Standardizing Multi-Location Safety and Compliance Oversight

    4. (Included in full purchase)

      Developing the Enterprise Insurance Strategy

    5. (Included in full purchase)

      Using Claims and Incident Data to Reduce Exposure

    6. (Included in full purchase)

      Cybersecurity, Technology Governance and Information Protection

    7. (Included in full purchase)

      Building Multi-Location Crisis Command and Business Continuity

    1. (Included in full purchase)

      Determining Whether the Company Is Ready to Expand

    2. (Included in full purchase)

      Evaluating New-Market and New-Location Feasibility

    3. (Included in full purchase)

      Comparing Organic Growth With Acquisition

    4. (Included in full purchase)

      Conducting Operational, Financial and Compliance Due Diligence

    5. (Included in full purchase)

      Understanding Quality of Earnings and Acquisition Risk

    6. (Included in full purchase)

      Building the Acquisition and Location-Integration Plan

    7. (Included in full purchase)

      Managing the First 100 Days After Expansion or Acquisition

    8. (Included in full purchase)

      Measuring Post-Expansion Performance and Accountability

    1. (Included in full purchase)

      Understanding the Drivers of Enterprise Value

    2. (Included in full purchase)

      Building the Three-Year Enterprise Strategy

    3. (Included in full purchase)

      Establishing Governance and Advisory Discipline

    4. (Included in full purchase)

      Developing Management Succession Beyond the Owner

    5. (Included in full purchase)

      Preparing for Ownership Transition

    6. (Included in full purchase)

      Aligning Capital, Growth and Leadership Priorities

    7. (Included in full purchase)

      Building the Next Annual Enterprise Management Plan

    8. (Included in full purchase)

      Tier 2 Capstone: The Professionally Managed Enterprise

Bert King KAPS ADVANCED MANAGEMENT INSTRUCTOR & TOWING INDUSTRY BUSINESS ADVISOR

ADVANCED GUIDANCE GROUNDED IN THE TOWING INDUSTRY Bert King’s instruction is grounded in the realities of owning, operating, evaluating, and improving towing companies. He understands that growth creates new challenges: owners must begin managing through managers, coordinating departments and locations, allocating capital, controlling risk, and developing leaders who can make decisions without waiting for the owner. The KAPS Tier 2 Advanced Management Program moves beyond general business theory and owner-centered management. Its lessons connect advanced management principles directly to towing-company operations, financial performance, departmental accountability, multi-location control, leadership development, profitable growth, and long-term enterprise value. Bert’s objective is to help owners and senior managers build the management organization their company’s future requires—one with capable leaders, clear authority, reliable reporting, consistent accountability, and decisions aligned with the company’s objectives and KPIs. Tier 2 is designed to help participants create a company that can grow in size, complexity, and value without losing financial or operational control.

BUILD THE MANAGEMENT ORGANIZATION YOUR COMPANY’S FUTURE REQUIRES Your company has grown beyond the point where one owner can—or should—make every important decision. Tier 2 helps you develop capable managers, strengthen control across departments and locations, and build the systems required for accountability, profitable growth, and long-term enterprise value.

Invest in the organization that will lead your company forward.

12 x $3,500.00

Apply for Tier 2