KNOW YOUR NUMBERS

Understand what your company is earning, where money is being spent, and which numbers require management attention. Turn financial and operational information into better business decisions.

MANAGE THE OPERATION

Create practical systems for dispatch, fleet productivity, staffing, safety, customer service, and daily accountability—so the company operates with greater consistency and control.

BUILD DECISION-MAKERS

Develop employees and managers who understand their responsibilities, use position-specific KPIs, and make decisions that support the owner’s objectives and the company’s profitability.

PROFESSIONAL MANAGEMENT BUILT FOR TOWING COMPANIES

Running a towing company requires more than keeping trucks moving and calls answered. Owners must understand their financial performance, control operating costs, develop capable employees, manage risk, and make decisions that strengthen the company over time. The KAPS Tier 1 Professional Operator Development Program is a 12-month business management course created specifically for towing company owners and managers. It connects financial understanding with the practical realities of dispatch, fleet management, staffing, customer relationships, safety, compliance, leadership, and profitable growth. The program begins with the company’s Initial Analysis and the Financial Foundations instruction connected to that analysis. Each month then combines a review of financial improvement opportunities with focused management training, helping participants apply what they learn directly to their own company. Tier 1 is built around a central KAPS principle: strong companies develop decision-makers at every level. Employees and managers must understand what they are responsible for, which KPIs guide their positions, and how their daily decisions affect profitability and company objectives. This is not a generic business course adapted for towing. It is a complete professional management program built for towers by people who understand towing operations. Build stronger financial control. Improve daily operations. Develop accountable decision-makers. Create a towing company positioned for profitable, long-term success.

Bert King KAPS Instructor and Towing Industry Business Advisor

LEARN FROM EXPERIENCE GROUNDED IN THE TOWING INDUSTRY The KAPS Tier 1 Program was created by towing professionals who understand the financial pressures, operational demands, staffing challenges, regulatory responsibilities, and daily decisions involved in running a towing company. The instruction goes beyond general business theory. Lessons connect professional management principles directly to dispatch, fleet operations, workforce development, customer relationships, risk management, profitability, and long-term company strength. Our objective is to help owners and managers understand their numbers, improve their operations, and develop decision-makers throughout the company—giving every participant practical knowledge they can apply to the business they operate every day.

Curriculum

12 Chapters · 75 Lessons

    1. (Included in full purchase)

      From Financial Understanding to Management Control

    2. (Included in full purchase)

      Establishing the Company Management Scorecard

    3. (Included in full purchase)

      KPIs, Targets and Early Warning Indicators

    4. (Included in full purchase)

      Building a Monthly Management Rhythm

    5. (Included in full purchase)

      Turning Numbers Into Management Action

    6. (Included in full purchase)

      KAPS Monthly Management Scorecard and Action Plan

    1. (Included in full purchase)

      Building a Practical Unit-Economics Model

    2. (Included in full purchase)

      Cost to Serve: Time, Distance, Equipment and Complexity

    3. (Included in full purchase)

      Cost Per Call and Capacity Adjusted Profitability

    4. (Included in full purchase)

      Customer and Service-Line Profitability

    5. (Included in full purchase)

      Customer Mix and Concentration Risk

    6. (Included in full purchase)

      Pricing, Capacity and Profitable Revenue

    1. (Included in full purchase)

      Building a Cash Management System

    2. (Included in full purchase)

      Managing the Working-Capital Cycle

    3. (Included in full purchase)

      Managing Liquidity and Cash Pressure

    4. (Included in full purchase)

      Building Operating and Emergency Reserves

    5. (Included in full purchase)

      Debt Service and Financial Capacity

    6. (Included in full purchase)

      Creating Financial Stability

    1. (Included in full purchase)

      Budgeting as an Operating Plan

    2. (Included in full purchase)

      Building a Rolling Forecast

    3. (Included in full purchase)

      Forecasting Revenue, Calls and Staffing

    4. (Included in full purchase)

      Planning for Repairs and Capital Requirements

    5. (Included in full purchase)

      Variance Analysis

    6. (Included in full purchase)

      Moving From Reactive to Proactive Management

    1. (Included in full purchase)

      Designing the Revenue Conversion System

    2. (Included in full purchase)

      Billing Process and Documentation Discipline

    3. (Included in full purchase)

      Accounts Receivable & Customer Credit Management

    4. (Included in full purchase)

      Collection Systems and Escalation

    5. (Included in full purchase)

      Storage, Vehicle Disposition and Revenue Conversion

    6. (Included in full purchase)

      Reducing Revenue-Conversion Delays

    1. (Included in full purchase)

      Why Professional Companies Operate Through Systems

    2. (Included in full purchase)

      Identifying and Mapping Core Processes

    3. (Included in full purchase)

      Customer Conversion, Dispatch and Decision Ownership

    4. (Included in full purchase)

      Documentation, Workflow Control and Decision Accountability

    5. (Included in full purchase)

      Process Ownership and Management Accountability

    6. (Included in full purchase)

      Building and Maintaining an SOP Library

    1. (Included in full purchase)

      Building the Fleet Management Operating System

    2. (Included in full purchase)

      Fleet Deployment, Utilization and Asset Decision-Making

    3. (Included in full purchase)

      Preventive Maintenance, Inspections and Defect Control

    4. (Included in full purchase)

      Downtime and Repair, and Vendor Management

    5. (Included in full purchase)

      Repair-or-Replace Decisions and Lifecycle Economics

    6. (Included in full purchase)

      Equipment Acquisition, Replacement and Capital Discipline

    1. (Included in full purchase)

      Building the Position Accountability System

    2. (Included in full purchase)

      Hiring for Role Fit and Decision Capability

    3. (Included in full purchase)

      Onboarding, Training and Qualification

    4. (Included in full purchase)

      Staffing, Scheduling and Labor Productivity

    5. (Included in full purchase)

      Employee Policies, Records and Workforce Compliance

    6. (Included in full purchase)

      Building the Qualified Workforce Capacity Plan

    1. (Included in full purchase)

      Building the Customer Management System

    2. (Included in full purchase)

      Defining and Managing Customer Commitments

    3. (Included in full purchase)

      Building a Profitable Sales Pipeline

    4. (Included in full purchase)

      Account Performance, Pricing and Contract Discipline

    5. (Included in full purchase)

      Customer Retention, Service Recovery and Relationship Risk

    6. (Included in full purchase)

      Creating the Profitable Growth Plan

    1. (Included in full purchase)

      KAPS Insurance Coverage Evaluation

    2. (Included in full purchase)

      Building the Company Risk-Control System

    3. (Included in full purchase)

      Safety Leadership, Stop-Work Authority and Operating Discipline

    4. (Included in full purchase)

      Incident Reporting, Investigation and Corrective Action

    5. (Included in full purchase)

      Insurance, Claims and Loss-Control Management

    6. (Included in full purchase)

      Regulatory Compliance and Jurisdiction-Specific Controls

    7. (Included in full purchase)

      Crisis Response, Business Continuity and Organizational Resilience

    1. (Included in full purchase)

      The Operating and Financial Cost of Turnover

    2. (Included in full purchase)

      Recognizing and Preventing Workforce Burnout

    3. (Included in full purchase)

      Aligning Compensation and Incentives With Company Objectives

    4. (Included in full purchase)

      Coaching Employees and Managing Performance

    5. (Included in full purchase)

      Recognition, Accountability and Corrective Action

    6. (Included in full purchase)

      Building a Professional Culture of Decision Ownership

    7. (Included in full purchase)

      Developing and Retaining High Performers

    1. (Included in full purchase)

      Conducting the Annual Management Review

    2. (Included in full purchase)

      Connecting Financial and Operational Performance

    3. (Included in full purchase)

      Evaluating Management Systems and Organizational Capability

    4. (Included in full purchase)

      Establishing Next-Year Priorities and Performance Targets

    5. (Included in full purchase)

      Building the Annual Operating and Capacity Plan

    6. (Included in full purchase)

      Creating the First 90-Day Management Action Plan

    7. (Included in full purchase)

      Completing Tier 1 and Preparing for Tier 2

BUILD A STRONGER COMPANY—ONE BETTER DECISION AT A TIME Move beyond reacting to daily problems. Learn to understand your numbers, strengthen operations, develop accountable decision-makers, and manage your towing company with greater confidence and control.

Begin the 12-month KAPS Tier 1 Professional Operator Development Program and start building a more profitable, professional, and sustainable towing company.

12 x $995.00

Enroll now