Illustration of a towing manager briefing a team beside tow trucks

Lead people with confidence

Set clear expectations, delegate responsibility, coach employees, and hold people accountable fairly. Build the management skills that technical towing training does not teach.

Illustration of a towing dispatcher coordinating calls and trucks

Practice real towing situations

Work through dispatch complaints, schedule disputes, employee pushback, and difficult conversations. Learn how to diagnose the problem before deciding how to respond.

Illustration of towing managers reviewing operating performance and planning action

Put your training to work

Apply 12 chapters of professional management training with the KAPS Manager Toolkit Workbook. Develop practical tools and your own Manager Operating System for everyday use.

Who taught you the business side of towing?

Every tower remembers who taught them how to tow. But who taught them how to manage people, make business decisions, and lead a team? Too often, that education comes through trial and error. KAPS Management Fundamentals brings formal professional management training to the towing industry. Across 12 chapters, you will work through communication, delegation, accountability, coaching, performance management, decision-making, team development, conflict, operating numbers, and managing upward. The examples come from the towing business: drivers, dispatch, trucks, schedules, customers, and the decisions managers face every day. The KAPS Manager Toolkit Workbook helps you apply what you learn and build a Manager Operating System you can use on the job.

KAPS Management Fundamentals: professional management for towing professionals, powered by Tow America University

Built for your next step

OWNERS You built a towing business. Now strengthen the management skills needed to lead the people who keep it running. CURRENT MANAGERS Whether you are new to the role or have managed for years, develop a consistent approach to communication, accountability, decisions, and employee development. FUTURE MANAGERS Prepare for the responsibility before the promotion. Learn what changes when your job becomes leading others.

Curriculum

13 Chapters · 85 Lessons

    1. (Included in full purchase)

      Workbook Guideline

    1. (Included in full purchase)

      Lesson 1.1 — What Is Management?

    2. (Included in full purchase)

      Lesson 1.2 — The Job Changes When You Become the Manager

    3. (Included in full purchase)

      Lesson 1.3 — The Friendship Trap: Managing People You Like

    4. (Included in full purchase)

      Lesson 1.4 — The Tyrant Trap: Authority Without Leadership

    5. (Included in full purchase)

      Lesson 1.5 — The Hero, Avoidance & Micromanagement Traps

    6. (Included in full purchase)

      Lesson 1.6 — Firmness, Flexibility & Managerial Judgment

    7. (Included in full purchase)

      Chapter 1 Reflection — Becoming a Professional Manager

    1. (Included in full purchase)

      Lesson 2.1 — Why Managers Communicate Differently

    2. (Included in full purchase)

      Lesson 2.2 — Listening Before Managing

    3. (Included in full purchase)

      Lesson 2.3 — Giving Clear Instructions

    4. (Included in full purchase)

      Lesson 2.4 — Feedback, Coaching & Correction

    5. (Included in full purchase)

      Lesson 2.5 — Difficult Conversations

    6. (Included in full purchase)

      Lesson 2.6 — Confidentiality, Gossip & Professional Boundaries

    1. (Included in full purchase)

      Lesson 3.1 — Setting Standards Employees Can Actually Follow

    2. (Included in full purchase)

      Lesson 3.2 — What You Tolerate Becomes the Standard

    3. (Included in full purchase)

      Lesson 3.3 — Delegating Responsibility Without Losing Control

    4. (Included in full purchase)

      Lesson 3.4 — Accountability Without Micromanagement

    5. (Included in full purchase)

      Lesson 3.5 — Fairness, Consistency & Consequences

    6. (Included in full purchase)

      Lesson 3.6 — Building an Accountability Culture

    1. (Included in full purchase)

      Lesson 4.1 — Managers Are Teachers

    2. (Included in full purchase)

      Lesson 4.2 — The KAPS Training Cycle

    3. (Included in full purchase)

      Lesson 4.3 — Managing the New Employee: The First 90 Days

    4. (Included in full purchase)

      Lesson 4.4 — Coaching for Improvement

    5. (Included in full purchase)

      Lesson 4.5 — Recognition, Confidence & Motivation

    6. (Included in full purchase)

      Lesson 4.6 — Developing Future Leaders

    1. (Included in full purchase)

      Lesson 5.1 — What Performance Management Actually Is

    2. (Included in full purchase)

      Lesson 5.2 — Diagnosing Underperformance

    3. (Included in full purchase)

      Lesson 5.3 — Performance Standards & KPIs

    4. (Included in full purchase)

      Lesson 5.4 — From Coaching to Corrective Action

    5. (Included in full purchase)

      Lesson 5.5 — Documentation That Protects the Employee and the Company

    6. (Included in full purchase)

      Lesson 5.6 — Performance Improvement Plans

    7. (Included in full purchase)

      Lesson 5.7 — When Improvement Is Not Happening

    1. (Included in full purchase)

      Lesson 6.1 — Don’t React: Diagnose

    2. (Included in full purchase)

      Lesson 6.2 — Facts, Assumptions & Opinions

    3. (Included in full purchase)

      Lesson 6.3 — Root Cause Versus Symptoms

    4. (Included in full purchase)

      Lesson 6.4 — The KAPS Management Decision Process

    5. (Included in full purchase)

      Lesson 6.5 — When to Decide Yourself and When to Escalate

    6. (Included in full purchase)

      Lesson 6.6 — Making Decisions Without Perfect Information

    7. (Included in full purchase)

      Lesson 6.7 — Learning From Bad Decisions

    1. (Included in full purchase)

      Lesson 7.1 — Building Trust Through Consistent Management

    2. (Included in full purchase)

      Lesson 7.2 — Building Culture Through What You Expect, Reinforce, and Allow

    3. (Included in full purchase)

      Lesson 7.3 — Managing Different Personalities Without Changing the Standard

    4. (Included in full purchase)

      Lesson 7.4 — Managing Strong Performers Without Creating Exceptions

    5. (Included in full purchase)

      Lesson 7.5 — Addressing Toxic Behavior Without Ignoring Performance

    6. (Included in full purchase)

      Lesson 7.6 — Resolving Conflict Without Taking Sides Too Quickly

    7. (Included in full purchase)

      Lesson 7.7 — Strengthening Morale and Retaining Good Employees

    8. (Included in full purchase)

      Lesson 7.8 — Leading the Team Through Change

    1. (Included in full purchase)

      Lesson 8.1 — “That’s Bullshit. Nobody Else Has to Do That.”

    2. (Included in full purchase)

      Lesson 8.2 — “Dispatch Screwed Me.”

    3. (Included in full purchase)

      Lesson 8.3 — “You’re Only Writing Me Up Because You Don’t Like Me.”

    4. (Included in full purchase)

      Lesson 8.4 — “I’ve Been Doing This Longer Than You.”

    5. (Included in full purchase)

      Lesson 8.5 — “I’m Quitting.”

    6. (Included in full purchase)

      Lesson 8.6 — “Why Did He Get Saturday Off?”

    7. (Included in full purchase)

      Lesson 8.7 — “That’s Not My Truck.”

    1. (Included in full purchase)

      Lesson 9.1 — Use Numbers to Find the Question

    2. (Included in full purchase)

      Lesson 9.2 — Choosing the Measures That Matter

    3. (Included in full purchase)

      Lesson 9.3 — Calls per Driver, Calls per Truck, and Productive Capacity

    4. (Included in full purchase)

      Lesson 9.4 — Revenue per Driver and Revenue per Call

    5. (Included in full purchase)

      Lesson 9.5 — Understanding Overtime and Labor Use

    6. (Included in full purchase)

      Lesson 9.6 — Fuel Use, Equipment Care, and Damage Trends

    7. (Included in full purchase)

      Lesson 9.7 — Response Time, Customer Complaints, and Service Performance

    8. (Included in full purchase)

      Lesson 9.8 — Attendance, Turnover, and Workforce Stability

    9. (Included in full purchase)

      Lesson 9.9 — Turning Performance Reports Into Management Action

    1. (Included in full purchase)

      Lesson 10.1 — Bring the Problem, the Facts, and a Recommended Solution

    2. (Included in full purchase)

      Lesson 10.2 — What Ownership Needs to Know

    3. (Included in full purchase)

      Lesson 10.3 — Handle What Is Yours to Handle

    4. (Included in full purchase)

      Lesson 10.4 — Know When to Escalate Immediately

    5. (Included in full purchase)

      Lesson 10.5 — Report Department Performance Clearly

    6. (Included in full purchase)

      Lesson 10.6 — When Ownership Disagrees With Your Recommendation

    7. (Included in full purchase)

      Lesson 10.7 — Earn Trust Through Follow-Through

    1. (Included in full purchase)

      Lesson 11.1 — Your Job Includes Making the Team Better

    2. (Included in full purchase)

      Lesson 11.2 — Choose and Prepare the People Who Train Others

    3. (Included in full purchase)

      Lesson 11.3 — Develop Lead Drivers Without Creating Confusion

    4. (Included in full purchase)

      Lesson 11.4 — Build Specialized Capability Without Rushing Readiness

    5. (Included in full purchase)

      Lesson 11.5 — Develop Employees Who Reinforce Safety and Equipment Care

    6. (Included in full purchase)

      Lesson 11.6 — Prepare Future Managers Before Promoting Them

    7. (Included in full purchase)

      Lesson 11.7 — Turn Development Into a Working Plan

    1. (Included in full purchase)

      Lesson 12.1 — Build Your Manager Operating System

    2. (Included in full purchase)

      Lesson 12.2 — Make Your Expectations Clear and Consistent

    3. (Included in full purchase)

      Lesson 12.3 — Make Your Communication Dependable

    4. (Included in full purchase)

      Lesson 12.4 — Make Accountability Fair and Dependable

    5. (Included in full purchase)

      Lesson 12.5 — Recognize the Performance You Want Repeated

    6. (Included in full purchase)

      Lesson 12.6 — State What Employees and Ownership Can Expect From You

    7. (Included in full purchase)

      Lesson 12.7 — Put Your Manager Operating System Into Practice

12 chapters. One professional foundation.

01 Becoming a Professional Manager 02 Communication & Professional Relationships 03 Expectations, Delegation & Accountability 04 Coaching, Training & Employee Development 05 Performance Management 06 Judgment, Decisions & Problem Solving 07 Building a High-Performance Team 08 Conflict, Complaints and Difficult Conversations 09 Managing Performance by the Numbers 10 Managing Upward 11 Developing People and Future Leaders 12 Becoming the Manager People Want to Follow Includes the KAPS Manager Toolkit Workbook to help turn course principles into daily management practice.

Principles you can put to work

Clear principles run throughout KAPS Management Fundamentals. Practice applying them to the decisions and conversations that shape your team.

”
Management is responsibility before it is authority.
KAPS MANAGEMENT PRINCIPLE

KAPS Management Fundamentals

”
Diagnose before you discipline.
KAPS MANAGEMENT PRINCIPLE

KAPS Management Fundamentals

”
What you tolerate becomes the standard.
KAPS MANAGEMENT PRINCIPLE

KAPS Management Fundamentals

”
Knowledge and Resources are largely management responsibilities. Attitude ultimately belongs to the employee.
KAPS MANAGEMENT PRINCIPLE

KAPS Management Fundamentals

You learned the towing. Now learn the management.

Whether you own the company, manage the team, or are preparing for your next step, professional management training starts here. Enroll in KAPS Management Fundamentals.

$500.00

Enroll now